FAQ

GENERAL

SHIPPING & DELIVERY

RETURNS

ORDERS

PAYMENT

GIFT CARDS

What countries do you deliver to?

We deliver to Australia.

How do I get in contact with KingGee?

You can contact us by sending an enquiry through our Contact Us page to speak to our friendly Customer Service Team.

Where can I find a KingGee Store?

You can call use our Store Locator to find your nearest store

Do you have a size guide/conversion chart?

You can view our fitting guide by clicking here

What if I think I have a defective product?

KingGee takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a defect or fault with one of our products we would like to help you resolve the problem.

If you have purchased your KingGee product from a Retailer, you need to return to Retailer from which you made your purchase. If you have purchased online at www.KingGee.com.au, please view our Shipping & Returns page.

KingGee will ensure all costs associated with returning faulty goods, including delivery, is at no expense to you.

Please note that we are unable to perform repairs and can only replace for current styles. Items with excessive wear and tear, material breakdown from extended time and/or use, or improper care will not be considered for a replacement.

How can I work for KingGee?

Thank you for your interest in KingGee. As a Wesfarmers Industrial & Safety business, KingGee is always looking for qualified individuals. To find out more about career opportunities, please visit the Careers section of the WIS website where you will be able to view all WIS job postings.

Is the colour I see on the website the actual colour of the item?

We strive to accurately represent the products featured on our site, but the actual colour and texture cannot always be conveyed properly with digital photography. Lighting and different monitor settings can also have an impact on how the colour appears.

Can I return my purchase in a retail store?

No, if goods are purchased from KingGee.com.au, you need to follow our online returns process. 

KingGee goods purchased from retail stores need to be returned to the store from which those goods were purchased.

How can I return faulty products?

KingGee takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a defect or fault with one of our products we would like to help you resolve the problem.

If you have purchased your KingGee product from a Retailer, you need to return to Retailer from which you purchased your shoes from. If you have purchased online at www.KingGee.com.au, please view our Shipping & Returns page.

What are my options when I return an item bought from KingGee.com.au?

KingGee will gladly accept returns for all faulty items. We will accept all change of mind items within 28 days of purchase provided those items are accompanied with proof of purchase (which may include the invoice, credit card or other payment statement), unworn and in original packaging.

Whether your item was faulty or you've just changed your mind, KingGee provides three returns options:

  1. For exchanges of size or colour - We will offer you a refund or we can provide an exchange.
  2. For returns due to a complete change of mind - We will offer you a refund.
  3. If your product is or becomes faulty - The goods will be assessed by the Customer Service team and if deemed faulty we will offer you a refund of the purchase price, a store credit or replacement if the product is still available. 

How long will it take to get a refund?

Once your goods have been received by KingGee, please allow up to 10 working days for your refund to be processed back to your account.

What will happen if I return an item purchased with my Gift Card?

If any product purchased with a Gift Card is returned for an exchange or refund, any money refunded will be automatically credited to the original Gift Card.

Who gets refunded if I return a gift?

The refund will be credited to the original card or account used to purchase the gift.

What are my payment options?

We accept payment via VISA, MasterCard and American Express Credit Cards. We also accept KingGee eGift Cards and payments made your PayPal account.

How secure is my credit card and personal information?

We are strongly committed to protecting your privacy and providing a safe and secure online experience. We have taken measures to ensure that your credit card and personal details are kept safe at all times.

Do prices include GST?

Yes - all prices are displayed in Australian Dollars, including GST.

How do I purchase a gift card?

Gift cards can be purchased from the Gift Cards page. The gift card will be added to your shopping cart and paid for at the checkout as per a normal purchase.

Where can a KingGee Gift Card be used?

The KingGee electronic gift card cannot be used for purchases in-store, but may only be redeemed online at KingGee.com.au

How do I use my Gift Card?

You enter the Gift Card Voucher Code, sent to you via email, in the payment section in the checkout. If you have a KingGee account you may also redeem the gift card to create store credit.

Do I have to spend the exact amount on my gift card?

No. If your purchase amount is less than the value of the gift card you can use the balance for a purchase at a later date. If your purchase is more than the value on the Gift card you can use any other acceptable payment to make up the full amount.

Can I return product purchased with a gift card?

Yes. The normal KingGee return policy applies to any product purchased with a gift card. Keep in mind that the refund will be credited to the account used to purchase the gift card.

How can I check my gift card balance?

You can check the balance of your gift card under Store Credit in My Account or simply click here. To check your balance online you will need an account and your gift card voucher code.

How long is my Gift Card valid?

The gift card is valid for 12 (twelve) months from date of issue. The expiry date of your card can be checked in your account, here.

Can I choose the value of the Gift Card?

Yes. Gift Cards are available in any amount from $30 to $500.